³ÉÈËXÕ¾

MYNORTHWEST NEWS

Wendy’s ‘surge-pricing’ strategy scrubbed after viral backlash

Feb 28, 2024, 11:00 AM | Updated: 12:41 pm

FILE - A sign stands over a Wendy's restaurant . (AP Photo/Charlie Neibergall, File)...

FILE - A sign stands over a Wendy's restaurant . (AP Photo/Charlie Neibergall, File)

(AP Photo/Charlie Neibergall, File)

Wendy’s is backing off plans for Uber-like “surge pricing” after backlash from customers.

In an updated statement, the fast-food restaurant says it has no plans for surge pricing, despite its CEO telling shareholders — during an earnings call less than two weeks ago — it would begin testing more enhanced features of its new AI menu boards, like “dynamic pricing.”

More on fast food: California fast food workers to get $20 minimum wage under new deal between labor and the industry

Dynamic pricing would allow restaurants to quickly raise prices in reaction to rush hour or inclement weather.

Conversely, prices could drop during off-peak hours. In the new statement, Wendy’s insisted it has no plans to “raise prices when our customers are visiting us most.”

The idea of surge pricing was widely panned by Seattlites that ³ÉÈËXÕ¾ Newsradio spoke to on their lunch breaks.

“It would be confusing,” Ravi Iyer said. “It seems a little bit opportunistic.”

“I think it sounds like price gouging,” Jordan Klakamp said.

Tom Munro said he didn’t think there was technically anything wrong with the move but said he believes “it is a shady practice.”

Dan Fetzer sees one clear outcome.

“They’ll look at when people take lunch, and they’ll drive the prices up,” Fetzer said.

More from Heather Bosch: Some say Mariners new uniforms should go in ‘the Big Dumper’

Fetzer was with a group of people, including Jason Todd, who were holding hard hats. Todd pointed out that many of them share the same lunchtime.

“So you’re going to charge all these guys who work hard for their money … and then you’re going to turn around, and during their break, you’re going to charge them more? For what? Having a job that requires them to work certain hours?” he asked. “That’s messed up.”

Heather Bosch is an award-winning anchor and reporter on ³ÉÈËXÕ¾ Newsradio. You can read more of her stories here. Follow Heather on , or email her here.

MyNorthwest News

FILE - People are seen on the beach and in the water in front of the Kahala Hotel & Resort in Honol...

Associated Press

Hawaii plans to increase hotel tax to help it cope with climate change

  HONOLULU (AP) — In a first-of-its kind move, Hawaii lawmakers are ready to hike a tax imposed on travelers staying in hotels, vacation rentals and other short-term accommodations and earmark the new money for programs to cope with a warming planet. State leaders say they’ll use the funds for projects like replenishing sand on […]

58 minutes ago

Dolly Parton Imagination Library...

Sofia Silvia

‘A heartbreaking loss’: Dolly Parton’s Imagination Library loses funding in WA

Dolly Parton's Imagination Library will no longer have funding in the state of Washington.

4 hours ago

tax proposals...

Heather Bosch and Frank Lenzi

Poll shows voters feel Seattle is ‘making progress’ in reducing crime

A new poll shows Seattle voters believe their city is making progress when it comes to reducing crime and the number of homeless encampments.

7 hours ago

Image: An Auburn Police Department vehicle is seen on a city street....

³ÉÈËXÕ¾ 7 News Staff

12-year-old dies in rollover crash, mother investigated for DUI and booked for vehicular homicide

An Auburn mother has been charged with vehicular homicide after investigators say she allegedly drove under the influence and flipped her car.

8 hours ago

Seattle Children's Hospital. (Courtesy of ³ÉÈËXÕ¾ 7)...

³ÉÈËXÕ¾ 7 News Staff

Virginia Mason Franciscan Health and Seattle Children’s expand pediatric, neonatal partnership

Virginia Mason Franciscan Health (VMFH) and Seattle Children’s announced Tuesday they have expanded their longstanding partnership to enhance pediatric and mother-baby health care services across the Puget Sound region. The new strategic affiliation builds on nearly 15 years of collaboration between the two organizations and aims to improve access to expert physicians, specialized care teams, […]

8 hours ago

Virginia Inn (Photo Courtesy of ³ÉÈËXÕ¾ 7)...

Sofia Silvia

Seattle staple will keep its doors open, overturning eviction notice

The Historic Virginia Inn will continue to welcome guests in Seattle.

8 hours ago

Wendy’s ‘surge-pricing’ strategy scrubbed after viral backlash